Finally it's fixed

After few phone calling and complains, finally the technician came on Saturday morning to fix the phone and the internet connection. The problem was not from home. So he had to drive to other place to check. In total, he took about half an hour to get the problem fixed. I wonder why they had to take so many days to come. I hope after this, no more phone problem after heavy rain. Later in the afternoon, the customer service from Telekom called to check if everything was OK so that he can closed the case. I feel regretted for not asking any rebate from them since it had been more than 2 weeks the phone line was down and more than 1 week without internet connection. :(